Oh, the joys of home-ownership!
So, Saturday night Ms. NewGal and I get home after being out to church, dinner and my favorite bookstore to find water running from somewhere under Doc’s car. Now, I don’t mean a little trickle, but rather a fairly steady stream of water, as if the hose had been left on. And, in fact, that’s what I figured had happened. I walk over to turn off the hose, figuring that Doc had watered up front and just not quite turned the handle quite all the way closed. That’s when I saw the water shooting out of the wall. Yes, gushing right out of the brick around the pipe where it goes into the house. Keep in mind this is about 11:00PM, I’m tired and have no idea how much of this water is gushing into the space between the exterior brick and the interior wall. In short, I was not very happy.
Luckily, my girl was able to talk sense to me and remind me that there’s a reason I escrow home-owner’s insurance. So, we filled some buckets of water to use for flushing over night, just in case, and turned the water off at a handy valve that was in the line just before the leak. The next morning, I searched the Internet and she searched the Yellow Pages to find a plumber with “cheap” emergency rates who would come out on a weekend. She found Mr. Rooter, who I would have assumed was a tree-root specialist. Luckily, not only are they a full-service plumber, but they have multiple locations in Houston and don’t charge special rates for the weekend! I was absolutely shocked! I can’t remember the last time I heard about a plumber, electrician or anyone else like that who didn’t charge extra for weekend work.
The dispatcher got me on the list for that same day between 11:00am and 2:00pm, which was another miracle to me. Just before 2:00pm, Melvin, the plumbing “technician” showed up at my house to give me my estimate. Tall, thin and polite, Melvin was neatly dressed in a Mr. Rooter uniform and was quick with his slightly gap-toothed smile. He took a quick look and warned me that they didn’t replace brick, which he’d have to remove to get the work done. He did promise, however, to remove only as much brick as absolutely necessary to do the repair. His initial estimate was just under $500. I was so relieved, I almost cried. That’s less than my deductible on my home-owner’s insurance and about a third of what I was afraid it would cost to have someone out on a Sunday to get this fixed.
An hour later, Melvin was giving me an update on the status of my problem. He’d removed a single brick to get a better look at where the break had occurred. Again, luckily, it didn’t look like there was any water damage inside the house. The leak had happened inside the mortar and been forced out from that point. In fact, when I put my hand inside the small hole, it was bone dry. Someone “upstairs” was watching out for me again! (No, I don’t mean Doc, but the Big Guy.) So, at this point, Melvin had to go get some additional parts to make the connection like it was, only not leaking, which means a trip to Home Depot since the plumbing supply houses are all closed. It also meant an additional $240, which bumped my total to $700. Ouch! Still, it had to be done, so I sent him off to get what he needs. While I waited, though, Melvin bypassed the shut-off by the house to give me water so I could run the dishwasher, take a shower or just enjoy how civilized flush toilets really make me feel.
When he got back, I asked him what he thought caused the leak. He showed me the short piece of galvanized pipe he’d had to cut out and pointed out the crack in the threads. It was his opinion that something had to hit that pipe pretty hard to have made the crack. So, I’m not sure when it happened, but, most likely, someone tagged that valve earlier in the week and it just got worse over time until it finally popped out through the mortar. Sadly, at this point, there’s not really any way to know for sure who did it, so, I just have to eat the cost of all this.
Now, here’s where Melvin got to try out his salesmanship on me. He offered me a deal. I could take the $240 hit for the extra parts, or I could get the Mr. Rooter “Membership”, which gives me 15% off all work they do and annual sewer drain inspections and annual hot water heater drainage for the next five years. In exchange, he would apply the extra fees for the plumbing fixtures to the price of the membership, which was a wash. So, in essence, I got a five year 15% discount on plumbing work, which was already reasonable, and annual service and inspection for nothing. Not a bad deal, was it?
Melvin was done by about 5:00pm and getting my Amex number. He wore little booties into the house, so as not to track imaginary brick dust on my filthy, dog-hair-covered carpet. But, what amazed me was that his uniform hardly had a spot on it. Not even much dust on his navy work pants. The guy was good. Pretty damn fast, too, all things considered.
So, in short, I’ve never been happier to pay $700 I didn’t have to do a plumbing repair. After all, I could have had an entire wall come down or part of the ceiling or any of a number of terrible things. A guy I talked to later said that he had a plumbing problem in his attic once that had he and his wife out of the house for three months while they gutted it. So, yeah, it could have been a whole lot worse.
Oh, and I patched the brick myself. That was about another $20, or so, to get the trowel and the mortar patch from Home Depot. Not the most professional job, but quite sturdy this morning when I left for work. You wouldn’t know it to look at me, or read this blog, but I’ve actually done some of that kind of work before at my parent’s house. Oddly, this was something I learned from my father who repaired a front porch step. But, at the time, he’d never done it before. We figured it out together, he and I. And, I never thought it’d be a favorite childhood memory, but, well, as I was working that trowel last night, I thought of him and that day and smiled. I actually finished the job on the phone with him and my mother.
I’m pretty sure that was pride I heard in his voice when I reminded him of that day and told him that I’d learned enough to do this repair myself. And, that I’d had this potentially giant problem and had handled it without calling for help, or advice, or money.
I guess I’m growing up.
Advice from your Uncle Jim:
"Friends may come and go, but enemies accumulate."
--Thomas Jones
