Diary of a Network Geek

So, I’ve finally heard back from DataRetrieval.com!

(Actually, I heard back a couple weeks ago, but I’ve been a little busy and haven’t had a chance to write things up.)

After a couple days of trying to get a response from an actual human being as to what was going on with my drive, I finally got a quote.  Well, actually, two quotes, which was kind of confusing.  The first quote was for about $300 and the second quote was for $1800.  But, I got no explanation of what the two quotes meant!  After a whole lot of back and forth over the course of more than a week with what seemed like an email autoresponder, I finally got in touch with a customer service representative to find out what was going on.
As it turns out, the quote for $300 was the minimum price to just get started.  Let that sink in for a minute.  They wanted $300 up front before they even started working on this drive with no promise whatsoever of actually retrieving data.  The $1800 quote was an estimate of the entire cost for retrieving all my data.

Obviously, that wasn’t going to work for me and I told the service rep that.  Then, apparently, we started negotiations.
He came back with a counter offer price, which was still way too high and I told him so.
A day later, he came back again with another, lower offer.
In the end, that $1800 got cut down to about $500, which made me wonder just what they were charging me for in that first outrageous quote!

Finally, I convinced them that I wasn’t going to use their service and that I just wanted my drive back.  They charged me $25 for shipping, which I thought was fair enough, and they sent my drive back to me.  And here’s where they really lost me as a customer ever.  To the left, you see the box they sent my drive back to me in.  In case you forgot from the first post about this incident, since it was so long ago, I sent the drive to them in a larger box that was specifically designed to ship drives in, to keep them as safe as possible.

At the right, you see how they packed things inside the box.
After all the strongly worded warnings and disclaimers about making sure you ship your damaged drive to them well padded so they won’t be liable for any additional damage or data loss, they don’t return the drive with anything like that same consideration.  I suppose they don’t feel like they need to since they won’t be making money off the drive, but, damn, that kind of disrespect for potential customers really says something bad about them as a company, at least in my mind.  I mean, there wasn’t *any* padding whatsoever!  It was just wrapped in two plastic shipping bags and shoved into the box!
Thankfully, the drive doesn’t seem to be damaged at all, or any more than it was when it crashed, so I’m probably no worse off than I was before I sent it to them.  Still, it’s the idea that they’d show so little care with my data that makes me question their entire service.  I know that I, personally, won’t ever trust them to attempt a data retrieval again, that’s for sure!

Also, based on what I’ve read, the problem is most likely a bad board on the drive.  A board which I can get off eBay for about $40, replace myself, and quite likely retrieve all my old photos.  I haven’t actually decided if I’m going to try and run down the board that matches the BIOS on my particular drive, but I may.  Kind of a huge difference, though, between $1800 and $40, plus a little of my time, isn’t it?

In any case, if I decide to get the board and fix the drive myself, now that I finally have it in my possession again, I’ll post another follow up with how that went.  And, possibly, even a tutorial on changing out that board.

Advice from your Uncle Jim:
They say integrity is what we do when no one is watching. What are you doing now?

“Two is one and one is none”.

I’ve quoted that a lot over the years.  I’ve reminded people over and over again that just moving your data to an external drive is NOT a backup.  If you can’t afford to destroy it, then it’s not backed up.  I’ve said all those things.
And, yet, on Tuesday, I lost data because it wasn’t backed up.

As many long-time readers know, I’m an amateur photographer.  In the past five years, I have taken over 18,000 photographs.
On Tuesday evening, the network attached storage device, an IOMega two terabyte personal cloud edition NAS, to be exact, died.  Or, more specifically, the drive inside it died.  The sad thing was that I was preparing to copy it all to another device when it bit the dust.  Oh, sure, I still have a little over 4,000 of the best shots uploaded to my Flickr photostream, but, it’s not the same.  (I talked a little bit more about the backup portion and the loss over at my other site, JKHoffman.com)
So, here’s what I’ll be doing; First, I’m investigating the data recovery services of DataRetrieval.com and Second, I’ll be ordering two more large drives for my Pogoplug to store and backup my photos from here forward.

Let’s take these in reverse order.
I plan on adding a new feature to this blog called “Tools for Tuesday” which irregularly reviews various tools, software and hardware and even non-computer, that I’ve used and enjoyed over the years.  One of those early reviews will be of the fantastic Pogoplug.  In a nutshell, for those who aren’t familiar, this little beauty lets me attach up to four USB-based drives at a time to my network.  They can be any kind of USB drives I happen to have available.  Right now, I have two one-terabyte drives in generic enclosures hooked up to it.  They are set up as a master and a mirror drive.  In other words, one drive is where I put all my “stuff” and the Pogoplug automagically mirrors it to the second drive.
It’s really, really nice and when I have the right software installed on my various machines, I can map a drive to that device via the internet and upload to my own personal cloud in my server closet at home.  It’s very nice, albeit a little slow sometimes when I’m away from home.  Still, it’s private and reasonably secure and automatically backing itself up.  I’ve confirmed that two of these devices in separate locations can be used the same way, make a truly redundant mirror, if you really want to do that.  (I do, but I haven’t gotten around to getting the second Pogoplug and setting it up on another network somewhere.)
I really cannot convey how happy I have been with this setup.  I’m super, super impressed with this as a low-rent solution for the small or home business person, or, like me, the hardcore hobbyist.
So, by the time you all are reading this post, I’ll have ordered two three-terabyte USB drives of some kind.  And, clearly, I’ll be setting them up in a similar configuration as the ones I already have, so that one backs up the other.

I’m also sending my drive off to DataRetrieval.com to get an estimate on restoring the data.
I chose them because they had an office in Houston, and I like using local businesses.  Also, they sent me a free shipping label to send the drive to them to get an estimate, which I like.  And, yes, I did try several things to get the data back myself, including the ultimate hard drive “Hail Mary”; the “frozen drive” trick.  I only got as far as seeing the drive, but not being able to access any of the partitions.  And, based on the horrible clicking noise it was making, I’m pretty sure it’s going to take getting the platters out and mounted in their special recovery equipment to get the data off.
I’m choosing slow over expensive, so it may be a couple weeks before I hear back from them with an estimate.  And, depending on how pricey it gets, I may not even decide to follow through and have them recover it.  But, I have to admit, it really hurt to lose five years worth of my photography, even if I don’t really go back to the old stuff all that often.  Now, if I were a professional photographer, or a business owner, I’d pay through the nose to get that data back, but for me, it’s really not hugely important.  Still, I’ll be interested to see, and share, what the quote is and how it’s handled by the service techs at DataRetrieval.com

So, stay tuned!  I don’t know how long it will take, but I promise to do a Part 2 when I get the data recovery quote!

Advice from your Uncle Jim:
"The moon does not think to reflect in the water, nor does the water think to reflect the moon."

I am not a designer.

This may be painfully evident from the look and feel of this website, which, I did not code myself.  It is a WordPress-based website which, at best, I have “themed” myself, but with lots of help from code “borrowed” via Google and other sources.  In fact, there are so many code sources it would be hard to link to them all or list them all or thank them all.  It’s the way of the web, I’m…
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Naming kids is easy, but naming systems is hard!

And, no, I don’t mean giving your phone a pet name.

I have gone on at length in the past about the importance of naming systems.  It’s a big, big deal, especially if you ever have to go back and change any of those names!  Granted, it’s not as bad now as it was in the old days when you had to manually update dozens, or sometimes hundreds, of host files or configuration files, but, still, it’s a pretty big deal.  So, naming systems are often a topic of discussion, especially among hardcore network geeks.  I’ve been in more than one meeting about choosing a naming scheme that devolved into name calling.
So, there are many schools of thought on this.  One group of people think that the name should be meaningful, giving location and function information.  That’s a good idea, but it often results in names like HOUNOVFILESERV001.  (And, yes, that’s actually a name I used on a server once, for a company that no longer exists.  It stands for HOUston NOVell FILESERVer number 001.)  Sure, it tells you what you need to know, but they quickly become unwieldy to type and maintain.
Another group would say to name your servers, or routers, or what have you, after any group of things that will be easy to remember, like the names of the Seven Dwarves, or characters from the Dilbert cartoon, or, even, at one place I worked, the names of the old Space Shuttle fleet.  And, while I’m not a huge fan of that for many things at a business, it can be fun to ping a Cisco router named Elvis just to get the response “Elvis is alive”.  Certainly at home, I tend to favor a more fun approach using something light-hearted, like the names of cartoon characters or mythological beings or something similar.  But, my problem is always, which set of “things” to choose?

Well, the Naming Schemes Wiki solves that particular problem.  Yes, someone has started a wiki that gathers all the different naming schemes you all can think of in one place for your viewing pleasure.  And, in spite of any protests from your significant other, you can select, at your leisure, a naming scheme to use on your network that makes you smile.  (And, stop looking at me that way!  I know I’m not the only person in the world with a home network big enough or complicated enough to warrant having to choose a naming system for it!)  The maintainer also encourages you to add your own scheme, if, somehow, it’s been missed on this site.  Or, to add to any of the existing pages if you have something to contribute.

So there you have it!  All the endless naming possibilities for your home networking project this weekend!
Y’all have fun!

No, not a long, melancholy post reviewing the past year’s emotional highs and lows.
Just a link to an autogenerated infographic summing up this blog’s traffic for 2012.
Enjoy!

I don’t know about you, but I love free stuff.

I do a lot of stuff on the web every day.  Yeah, I know you can’t tell that from how neglected this blog is these days, especially compared to the old days when I was posting pretty much every day, but, trust me, I’m always buzzing around the web doing something.  Sometimes, it’s building websites like this one.  Not very pretty, but pretty functional and sometimes, not even sites for me.  When I build a site, I generally leave it to the owners to come up with the actual content and just help them get the framework setup, including all the legalese that seems to be pretty much de rigueur these days.
Well, now, thanks to PriorityDigital.com, I think I have a slightly better solution.  They have a page of free utilities that include a Privacy Policy Builder, a Disclaimer Builder and a Non-Disclosure Agreement Maker, among others.  So now, you, or I, can go to these utilities and fill in a few relevant details and quickly get a fairly generic, but still useful, privacy policy, general website disclaimer or non-disclosure agreement without having to pay a lawyer!  Granted, they are pretty generic, but, still, for most of us, they’ll handily take care of our needs.

So, okay, yeah, kind of lame for a Friday, but, still it might give you a little something extra for your side project this weekend.
Enjoy!

Have you ever wanted a “do over”?

Remember when we were kids and we’d be out playing and something crazy would happen that totally messed up someone’s game?  We’d more often than not give them a “do over”.  We’d let them reset and try again.  Wouldn’t that be nice to have in every aspect of life?
Well, speaking as a professional network geek, sometimes there is, at least on some network equipment.  We call it a “factory refresh” or, as the title of this post implies, a “factory reset”.  Basically, for  you non-techs, the idea is that sometimes a configuration gets so wrong, so borked, so bad that it’s easier to just reset a device back to how it shipped from the factory and start the configuration process over again from scratch.  I cannot tell you how often I’ve been happy to have this feature and be able to use it.

Of course, sometimes, we inherit these borked devices.  Or we foolishly throw out the two-page manual that tells us how to reset the thing.  Then, we have to go searching for the information on how to reset whatever it is we’re trying desperately to get configured before the weekend, so we don’t have to stay late, again, on a Friday.
Well, wouldn’t it be nice if that was all in one place?  Well, now it is, mostly.  There’s a handy site/wiki called Factory Reset that has most, if not all, of the reset instructions for the most popular and common computer appliances out there.  They’ve got everything from routers to switches to network-attached storage.

So, if you’re wrestling with some device that has gotten out of control, again, why not pop over there and find out how to reset it so you can get out of the office and enjoy your weekend?

No, I’m not advocating that you actually do this!

But, in Europe, it’s already been done.
Apparently, the special key that costs you $160 for your super-secure BMW isn’t really all that much of a deterrent after all.  According to a story that ran recently on ExtremeTech, hacker-thieves have found a way to bypass the BMW security system and, in a separate step, decode the information needed to actually start the car without having the special, expensive key.  It seems that the on-board diagnostic port on the cars gives them complete, unsecured access to the data in the car’s computer, which allows them to get the codes they need to program up a new key and drive away in your very high-end car.  Interestingly enough, they’re able to do this because BMW is required by law to keep the codes and on-board diagnostic information unencrypted to allow competing firms to service the vehicles and not get locked out by BMW to form a monopoly.
Although the article focuses on BMWs, likely this is happening to other cars that use a similar technology and for the same reasons.  It’s just that right now, the expensive, high-end BMWs are what the thieves are stealing, and in fact they’ve always been popular targets for thieves due to their general popularity, so they’re getting all the attention.

Frankly, when I first heard about these “special” keys and ignition systems, I wondered how long it would be before they were subverted.  I just generally distrust systems like that, which operate over easily accessible networks.  Too many points of failure.  Anyway, check out the video in the link.  It’s pretty scary how quickly they can accomplish their goal of stealing the car.
But, what an amazing, real-world test of that security system!

So, how is this “fun” for a Fun Friday link?
Okay, it’s not really, but it seemed appropriate to share while I was out at DEF*CON in Las Vegas.  But, all you criminal types, don’t get any ideas!  My house is being watched and I’ll be back by the time that most of you read this!

Do you trust everything you see?

We’ve all seen QR codes, even if we may not have all recognized what they are.  These little, square dot patterns are everywhere these days, especially in advertising.  In fact, some people have gotten so used to scanning them with their smart phones to get more information about products and services that hackers are now exploiting them.  I recently read a very interesting article on TechRepublic by Michael Kassner titled Beware of QR Codes about an exploit found in the wild, and QR code exploits in general.  The problem is, we tend to trust them, mainly, I think, because they’re too new for us to have been burned bad by them yet, and they are popping up everywhere!  Pay attention as you go through your day and see how many of these little deals you bump into.  They’re in everything from magazine ads to product labels to posters to coupons!  Even Doonesbury has run a strip with a QR code in it!

So, as you swim out there, awash in the ocean of marketing and sales that we live in, pay attention to those who might subvert your complacency.  If it’s easy for you to use, it’s probably easy for someone to abuse, just like the QR code seems to be!

I’m pretty sure I was propositioned by a prostitute on Match.com this morning.

I could be wrong, of course, but when a 27-year-old woman who’s profile says she’s “almost divorced” and looking for people in the age range between 35 and 37 sends an email to a 43-year-old man (ie. me) asking if he’s interested in a “one-nighter”, it seems suspicious to me.  Maybe I’m just cynical.
She started off sending me a short note that was a little vague, but at least sounded like she might have possibly read my profile.  Well, except for the part where I was 43.  But, most people I bump into out in the world aren’t very detail oriented, so I gave her the benefit of the doubt and  suggested that I might be a little old for her.  I went on to explain that I wasn’t comfortable dating someone who hadn’t started school yet when I would have graduated from college.  What I didn’t say was that it would make me feel like a pervert to dating someone potentially young enough to be my daughter, but, that’s what I was trying to get at, in a polite way.  Then I wished her good luck in her search and went on my merry way.
This morning, I got a note back asking if I was interested in a “one-nighter”.  And, then she gave me an e-mail address at Hotmail.com.  That raised two, giant red flags for me.  First of all, while I am a wizard in the sack, there’s nothing about my Match.com profile that would indicate that to the casual observer.  And, frankly, while many women find me absolutely adorable, I think that’s more based on my personality and sense of humor than my rugged good looks.  It’s been years since I was pretty.
So, sure, maybe she’s just a messed up kid trying to work out her “daddy issues” and not a hooker, but I suspect that she’s looking for an entirely different kind of “daddy”.  Either way, I don’t need that particular flavor of drama at this point in my life.  Seriously.

But, oddly enough, earlier in the week, I was reading a security blog at TechRepublic by Michael Kassner.  The entry was titled “Online Dating Services Risking More Than a Broken Heart” and was all about the potential security issues related to on-line dating.  Now, I work in the industry and I maintain pretty decent security, even at home, but I know not everyone is quite as paranoid as I am.  And, that’s just within the IT industry!  I cannot imagine the wild and wooly dangers faced by people foolish enough, or desperate enough, to contact someone who seems to good to be true through their own, personal e-mail address!  Not to mention how much data you put up on a profile that may be active indefinitely on a dating site.
So, go read his article and think about what you put out there, where you put it and who might be reading it.

Oh, and one last bit of dating advice from your Uncle Jim, if she seems too good to be true, she probably is!

Advice from your Uncle Jim:
"It's nothing against you to fall down flat, but to lie there--that's disgrace."
   --Edmund Vance Cooke