Diary of a Network Geek

The trials and tribulations of a Certified Novell Engineer who's been stranded in Houston, Texas.


Dell moves Call Center back to US

Filed under: Criticism, Marginalia, and Notes,Deep Thoughts,Geek Work,News and Current Events — Posted by the Network Geek during the Hour of the Hare which is in the early morning or 7:19 am for you boring, normal people.
The moon is Waxing Crescent

Now, we’re getting somewhere!

According to this story in the Houston Chronicle, Dell has heard their customer’s demands for service and moved a corporate support call center back to the US from India. Apparently, business cutomers were complaining that it was too hard to understand the Indian service operators and that they weren’t really helpful. Of course, that’s been the joke about phone support helpdesks in general for years. They follow a script and if they can’t find the answer in their database, you’re out of luck. But, the overseas phone support desks were the worst. Not only were they not helpful, but they were hard to understand most of the time, too!
So, this is what can happen when consumers vote with their hard-earned money. We, as consumers, can make a change in the way companies do business! And, in the process, help make jobs for American workers.

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