Diary of a Network Geek

The trials and tribulations of a Certified Novell Engineer who's been stranded in Houston, Texas.

7/11/2008

Say Hello to Brian

Filed under: Advice from your Uncle Jim,Criticism, Marginalia, and Notes,Geek Work,Life, the Universe, and Everything,Red Herrings,Review — Posted by the Network Geek during the Hour of the Sheep which is mid-afternoon or 3:35 pm for you boring, normal people.
The moon is Waxing Gibbous

Brian Rothenberg of Wilco Computer Products is my new hero.

So, I’ve been having this issue at work with a FAX machine and a phone network. We’ve been wrestling with this for about six weeks. The problem, in a nutshell, is that the FAX machine we have is not playing well with the phone network since we joined our two PRIs together with some network equipment to “steal” unused bandwidth from the phone network for the data network. Mostly, it worked great. Mostly.
The problem is our FAX machine hasn’t been properly negotiating the connection speed with some older FAX machines since we added the VOIP component to our data/phone network. The result? I get yelled at on a regular basis because I can’t make a miracle happen.

My service provider told me that the solution is to make the default receive baud rate 14,400 instead of 33,600. That’s great, but I searched for days to find instructions for how to do it to no avail. I even got the people who supplied the FAX machine to us out to try and figure it out, but they came up empty.
Enter Brian. Brian Rothenberg called me looking to sell me computer equipment or printer supplies or, yes, FAX supplies. But, it turns out, he sells the devices, too. What mattered more to me, though, was that he took the time to go hunt down the super-secret service hot-line phone number for the manufacturer of the FAX machine that was giving me issues. Then, he called them and got the procedure on how to make the change and e-mailed it to me. Problem solved.
The next time I need a printer serviced, I’m calling Brian.

So, you know what? If you need someone in the Greater Houston Area that sells office equipment and supplies and goes the proverbial extra mile? Go to http://www.wilcocomputerproducts.com/ and ask for Brian. Tell him I sent you.
Thanks, Brian.


Advice from your Uncle Jim:
"Not everything that is faced can be changed, but nothing can be changed until it is faced."
   --James Baldwin

1 Comment

  1. Okay, it turns out this didn’t quite solve the issue, but I still appreciate Brian going the extra mile for me.

    Comment by the Network Geek — 7/16/2008 @ 7:31 am

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